Sir Terry Leahy

Former CEO, Tesco PLC

 

AN OVERVIEW OF THE PRESENT AND FUTURE OF RETAIL

“People have more choice and more opportunity in their lives, but choice is complex and confusing”

Sir Terry Leahy

Former CEO, Tesco PLC

  • Renowned CEO of TESCO and one of Europe’s most admired leaders
  • A bright and inspiring marketing talent who transformed the supermarket industry in Britain
  • The most influental non-elected person in Britain
    (Guardian Unlimited Politics, 2007)

Sir Terry Leahy shared personal experiences from his career at Tesco, as well as insights into his style of leadership, engaging with the customer and the values and the culture that are the key to the success of the Tesco business. He outlined his six drivers for future growth at Retail London.

 

Martin Lindstrom

 

BUY.OLOGY: TRUTH AND LIES ABOUT WHY WE BUY

“85% of what we do is irrational.
This is where the battle-ground in retail is going to take place”

Martin Lindstrom

  • 2009 recipient of TIME Magazine’s “World’s 100 Most Influential People”
  • Frequent and trusted advisor to countless Fortune 100 companies
  • A unique mind whose personal global audience is over a million people

One of today’s most respected minds in the world and the director of UK’s acclaimed Brand Sense Agency; Lindstrom shared his pioneering three year, $7 million study’s riveting results that reveal mysteries about the real motivations behind our buying decisions.

It was a fascinating and intriguing session that allowed retailers to understand the customer behavior in
an entirely new light…

 

Andy Bond

Former Chairman, ASDA

 

INSIGHTS AND INSPIRATIONS FROM THE EXPERIENCE

“You’re kidding yourself if you think the worst is over and we’ve had a consumer recession.
It’s ahead of us”

Andy Bond

Former Chairman, ASDA

  • World class chief executive who sharpened ASDA’s strategic and operational focus
  • The acclaimed businessman who ensured a renewed focus on a common sense approach to retail
  • The force behind turning the chain around

At Retail London, Andy Bond addressed his distinctive view and experiences on retail. It was a fascinating opportunity to learn from one of the most noted names of the industry.

 

Glen T. Senk

CEO, Urban Outfitters

 

THE TALE BEHIND SUCCESS

“Peers serving peers and customisation and localisation is key to their fantastic growth”

 

“Businesses should design up to customers rather than down to them”

Glen T. Senk

CEO, Urban Outfitters

  • Acclaimed CEO of the iconic fashion brands
  • A master of retail behind one of the most enviable companies
  • The true “merchant at heart”
  • “Retail Innovator of the Year Award” Recipient, NRF 2011

At Retail London, Glen T. Senk shared the secrets to the success of the leading lifestyle specialty retailer operating under the Antropologie, Free People, Leifsdottir, Terrain and Urban Outfitters brands.

 

Bob Thacker

Senior Vice President, Advertising and Marketing - OfficeMax

 

CREATING BIG IDEAS ON IMPOSSIBLE BUDGETS

“Don’t make ads, make news!”

 

“If you can’t decide if the glass is half empty or half full… Order a double…”

 

Bob Thacker
Senior Vice President, Advertising and Marketing – OfficeMax

  • Legendary retail marketer who was twice selected as one of the “top 100 marketers in the US” (Advertising Age)
  • A champion of creativity on creating big ideas on impossible budgets
  • The inspiring mind behind one of the most innovative retailers in the industry

A marketing genie who launched a digital phenomenon that set viral marketing records. Bob Thacker shed a light on how to reach today’s digital customer by dismissing traditional retail routes and shared the latest on effective multichannel marketing.

Please click here for Senior Vice President of Advertising and Marketing, Bob Thacker’s presentation: “Creating Big Ideas on Impossible Budgets”

 

Alain de Botton

Philosopher, Writer

 

WORK LIFE BALANCE: MYTH OR REALITY

“The price we paid for a dynamic economy is restlessness”

 

“We live in a world obsessed by success”

Alain de Botton

Philosopher, Writer

  • An inspirational thinker enhancing people’s lives
  • A modern day philosopher whose works are followed by a global audience
  • An amusing writer of bestseller books in 30 countries

“We spend much of our lives at work-but surprisingly little gets written about what makes work both one of the most exciting and most painful of all our activities.”

At Retail London, internationally acclaimed name and Londoner Alain de Botton brought retailers a refreshing perspective on modern work life from a witty and intellectually stimulating angle. Aiming to make philosophy relevant to everday life, de Botton addressed the vicious anxieties and enticing hopes thrown up by the journey through the working world.

 

Tony Stockil

Founder and CEO, Javelin Group

 

HOW MANY STORES DO WE REALLY NEED?

“There will be a decline in store numbers in the UK of 25% by 2020”

 

“There are good opportunities for those who can respond quickly”

Tony Stockil

Founder and CEO, Javelin Group

  • Head of Europe’s largest specialist consultancy in multichannel retail and e-commerce
  • Clients include most of the UK’s top 20 retailers and many of Europe’s largest retailers
  • Advising on and implementing multichannel strategies, operations and technology solutions
  • How will consumer shopping habits change over the coming five years?
  • What impact will electronic channels have on the shape of our business?
  • What will be the key success factors in multichannel retail?
  • Who will be the winners and losers in the “multichannel age”?

Tony Stockil discussed these strategic questions, drawing on retailer case studies and CEO interviews and delivered practical recommendations for retailers exploiting multiple channels to market.

 

Cheryl Devlin

Portobello Road Market

 

SELLING SECRETS OF A STREET MARKET TRADER

“I want to keep tradition: One to one, personal services and good quality”

 

“You’ve got to like people to do a retail job”

Cheryl Devlin

Portobello Road Market

NINETY FIVE YEARS OF TRADITION
Cheryl’s family has had a stall in Portobello Road Market for ninety five years. She told the attendees about the enthusiastic service she provides to her clients and her timeless selling secrets. It was an extraordinary session for times like this where customer loyalty, good service and increasing sales are crucial for retailers.

 

Ira Kalish

Director of Global Economics, Deloitte Research

 

HIDDEN HEROES: TEN KEY EMERGING MARKETS

“Hidden Heroes: China, India, Brazil, Russia, Indonesia, Vietnam,
South Africa, Colombia,
Egypt and Turkey”

Ira Kalish

Director of Global Economics, Deloitte Research

  • A prominent global expert on emerging markets
  • Leading author of influential reports on economic and consumer trends
  • A global eye analyzing trends and issues around the world

Ira Kalish discussed the global economic environment and its impact on the retailing industry and retailer strategy. He also provided an overview of the outlook and opportunity regarding ten key emerging markets: They are Brazil, Colombia, Egypt, India, Indonesia, Mexico, Russia, South Africa, Turkey and Vietnam. Each is likely to play an important role in the further globalization of retailing. The question was what unique opportunities and challenges do they present?

Please click here for Director of Global Economics Ira Kalish’s presentation: “Hidden Heroes: Ten Key Emerging Markets”

 

Howard Saunders

Founder and Creative Director, Echochamber

 

RECESSION IS GOOD FOR RETAIL

“Give us a place to stay and time to fall in love with it”

 

“Apple makes twice as much money per square foot as any other retailer”

Howard Saunders

Founder and Creative Director, Echochamber

  • Globetrotting retail trend watcher
  • One of the UK’s most respected retail experts
  • Founder of EchoChamber, a team of retail enthusiasts

Howard Saunders brought his humour and passion to the subject of global recession. Using evidence taken from around the world, Saunders took us on a journey explaining why recessions are good for retailers as well as customers.

Please click here for Founder and Creative Director Howard Saunders’s presentation: “Recession is Good for Retail”.